Help Center
How can we help?
Guides for setting up your group, adding photos, and managing your account. Search below or browse by topic.
Getting started
New to Fika? Set up your account and your group.
Your account
Sign-in, passwords, profile, devices, and deletion.
- Sign in and out Sign in with your email and password, and sign out whenever you need to.
- Reset a forgotten password Get a verification code by email and set a new password in a few steps.
- Change your password Update your password from account settings while you're signed in.
- Update your name, email, or photo Edit your display name, change your email, or set a profile picture from account settings.
- Manage your signed-in devices See where you're signed in and sign out a device you no longer use.
- Delete your account Permanently delete your Fika account and what happens to your groups and photos.
Groups & members
Roles, invites, and who can do what.
- Roles: owner, admin, member, and viewer What each role can do, from managing the plan to viewing photos.
- Invite your members Send an email invite or a shareable link to bring people into your group.
- Manage or remove members Change a member's role, approve people who join, and remove or ban someone.
- View-only members Share your group with a wider audience without letting everyone edit.
- Leave a group Step away from a group you're in, and what happens to the photos you added.
- Transfer ownership Hand a group to another member, including what happens to billing.
Photos & collections
Add, organize, find, and download your memories.
- Add photos and videos Upload from your computer or phone. Photos and videos are kept at full quality.
- Organize with collections Group photos into collections you can rename, pin, lock, and merge.
- Download your photos Save individual photos or whole collections as a ZIP. Your memories are never locked in.
- Supported files and sizes The photo and video formats Fika accepts, and the size limits per file.
- Browse and view photos Move through a collection, see everything in one feed, sort, and filter.
- Star your favorite collections Keep the collections you visit most within easy reach.
- Tags and search Label collections with tags and find them fast by name, year, or tag.
- Delete photos and restore from trash Remove a photo, recover it within 30 days, and understand what trash means for storage.
Photos of Me
Find yourself in the group’s photos, on your terms.
- What is Photos of Me? An optional way to find the photos you appear in across your group's collections.
- Set up your reference photos Add a few photos of yourself so Photos of Me can find you.
- Your biometric privacy and consent What consent means for Photos of Me, how to turn it off, and where it's available.
Plans & billing
Pricing, storage, and how billing works.
- Plans and pricing A free plan to get going, and a paid plan when your group needs more room.
- Who pays for Fika? One subscription per group, paid by the owner. Everyone else is free.
- Understanding your storage What counts toward storage, and what happens on a free or paid plan when you're near the limit.
- Manage your subscription Upgrade, downgrade, cancel, or reactivate a group's plan, and update payment or invoices.
- Cancel and delete a group How closing a group works, the read-only window that follows, and when data is permanently deleted.
Privacy & safety
How Fika keeps your group’s photos private.
Troubleshooting
Fixes for uploads, emails, and other snags.
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Still need help?
Can’t find what you need? Reach the right team and we’ll help you out.
- [email protected]
Support
General help with your account, billing, or the app.
- [email protected]
Privacy
Data access, deletion, and other privacy requests.
- [email protected]
Safety
Report harmful content, harassment, or abuse.
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Security
Report a vulnerability or a suspected security issue.
- [email protected]
Legal
Legal notices, DMCA, and law enforcement requests.