Manage your subscription

The group’s owner manages its plan from the Billing screen, on a computer.

Find the Billing screen

On a computer, choose Organization in the left sidebar, then the Billing tab across the top. Only the owner sees this tab, and billing isn’t available on the mobile app.

Upgrade to Standard

On the Billing screen, choose Upgrade Now and complete checkout. Your group moves to Standard as soon as payment goes through, with its larger storage available right away. See plans and pricing.

Downgrade to Free

Choose Downgrade to Free. It takes effect at the end of your current billing period, so you keep Standard until then. A downgrade is blocked if you already own another free group, since an account can only own one free group at a time. Make sure your usage will fit under 10 GB before the change lands.

Cancel

In the danger zone, choose Cancel Subscription. The group stays usable until the end of the current period, then pauses, becoming download-only. Nothing is deleted right away. If you cancel by mistake, choose Reactivate any time before the period ends to stay on your plan. For the full shutdown timeline, including the read-only window and when data is permanently deleted, see cancel and delete a group.

Come back after a pause

If a group has been paused, the owner can choose Resubscribe on the Billing screen to restore full access. Your billing history carries over, so past invoices stay in one place.

Payment method and invoices

Choose Open Customer Portal from the Billing screen to update your card, view and download invoices, and manage your billing address in Stripe’s secure portal.

Good to know

• Every billing action requires a verified email.
• Storage overage on Standard is handled automatically. See understanding your storage.
• Handing the group to someone else? Billing moves with it. See transfer ownership.