How can we help?
Find help with your group, photos, or account.
Getting started
New to Fika? Set up your account and your group.
- What is Fika Photos?A private home for the photos and videos your group takes together, season after season.
- Create your accountSign up with your email, verify it, and you're ready to join or start a group.
- Create a groupStart a group for your team, troop, class, or family, and become its owner.
- Get the Fika Photos appInstall the app on iPhone or Android, sign in, and add your group.
- Fika on your phoneThe difference between the Fika Photos app and the Fika website on a phone, and what each one can do.
Your account
Sign-in, passwords, profile, devices, and deletion.
- Sign in and outSign in with your email and password on a computer, on your phone's browser, or in the Fika Photos app.
- Reset a forgotten passwordGet a verification code by email and set a new password in a few steps.
- Change your passwordUpdate your password from account settings while you're signed in.
- Update your name, email, or photoEdit your display name, change your email, or set a profile picture from account settings.
- Manage your signed-in devicesSee where you're signed in and sign out a device you no longer use.
- Delete your accountPermanently delete your Fika account and what happens to your groups and photos.
Groups & members
Roles, invites, and who can do what.
- Roles: owner, admin, member, and viewerWhat each role can do, from managing the plan to viewing photos.
- Invite your membersSend an email invite or a shareable link to bring people into your group.
- Manage or remove membersChange a member's role, approve people who join, and remove or ban someone.
- View-only membersShare your group with a wider audience without letting everyone edit.
- Leave a groupStep away from a group you're in, and what happens to the photos you added.
- Transfer ownershipHand a group to another member, including what happens to billing.
Photos & collections
Add, organize, find, and download your memories.
- Add photos and videosUpload from a computer, a phone browser, or the Fika Photos app. Photos and videos are kept at full quality.
- Organize with collectionsGroup photos into collections you can rename, pin, lock, and merge.
- Download your photosSave individual photos or whole collections as a ZIP. Your memories are never locked in.
- Supported files and sizesThe photo and video formats Fika accepts, and the size limits per file.
- Browse and view photosMove through a collection, see everything in one feed, sort, and filter.
- Star your favorite collectionsKeep the collections you visit most within easy reach.
- Tags and searchLabel collections with tags and find them fast by name, year, or tag.
- Delete photos and restore from trashRemove a photo, recover it within 30 days, and understand what trash means for storage.
- Find and remove duplicate photosSpot exact copies and look-alike photos in a collection, and clean up the extras.
- Play a slideshowPresent your collections full-screen on a TV or projector, set the pace and look, and control the show while it runs.
Plans & billing
Pricing, storage, and how billing works.
- Plans and pricingA free plan to get going, and four paid sizes when your group needs more room.
- Who pays for Fika?One subscription per group, paid by the owner. Everyone else is free.
- Understanding your storageWhat counts toward storage, and what happens on a free or paid plan when you're near the limit.
- Manage your subscriptionUpgrade, downgrade, cancel, or reactivate a group's plan, and update payment or invoices.
- Cancel and delete a groupHow closing a group works, the read-only window that follows, and when data is permanently deleted.
Privacy & safety
How Fika keeps your group’s photos private.
Troubleshooting
Fixes for uploads, emails, and other snags.
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Still need help?
Can’t find what you need? Reach the right team and we’ll help you out.
- [email protected]
Support
General help with your account, billing, or the app.
- [email protected]
Privacy
Data access, deletion, and other privacy requests.
- [email protected]
Safety
Report harmful content, harassment, or abuse.
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Security
Report a vulnerability or a suspected security issue.
- [email protected]
Legal
Legal notices, DMCA, and law enforcement requests.